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Frequently Asked Questions
What's your transportation way?
LCL and FCL by sea, by express (DHL, TNT, UPS) and by air.
How about your packing?
Professional export package, using sturdy wooden cases for maximum protection during transit.
What are your payment terms?
T/T in advance is our standard payment term.
What is the lead time?
Generally, if we have stock, we deliver in one week. For custom-made orders, the lead time is around 20-50 days depending on the specific requirements.
How does the factory control quality?
Quality is our priority. We monitor every stage from raw materials to final production. Every machine is tested before leaving the factory. Our facility is ISO certified and undergoes periodic audits.
How long is the guarantee?
The machine comes with a one-year guarantee for non-human damage factors.