Frequently Asked Questions
What is the transportation method?
We support LCL and FCL by sea, as well as express delivery (DHL, TNT, UPS) and air freight.
What kind of packaging is provided?
We use professional export-grade packaging, typically standard wooden cases for maximum protection.
What are the typical lead times?
If in stock, machines deliver within one week. For custom-made orders, lead time ranges from 20-50 days depending on specific requirements.
How is quality control managed?
Quality is paramount. We inspect raw materials and test every machine before it leaves the factory. Our processes are ISO certified with periodic audits.
What is the warranty period?
We provide a one-year guarantee for our machines, covering all non-human damage factors.
How do you handle technical issues during production?
Our after-sales service provides technical solutions and operational guidance. We can offer suggestions, remote support, or machine inspection if necessary.