Q1 How long is the machine warranty?
The whole machine has a one-year warranty and lifetime maintenance and aftersales services.
Q2 Is there an instructional video?
We provide instruction videos and we also support online video call instruction with 7/24 service.
Q3 What shipping service do you offer?
We support fast and safe delivery services by DHL, Fedex, UPS, and SF express. We also provide DDP services to almost all countries.
Q4 Do you support samples making before placing an order?
Yes, we support sample making. As long as you can provide sample materials, we will test them on our machine and provide videos or conduct an online video call for the process.
Q5 Do you support OEM or ODM?
Yes, we are a factory with a strong R&D team. We support customization for machines and can create specific practical blueprints for your program.
Q6 What types of packaging materials can be used?
This machine is versatile and supports various packaging materials including Alu-PVC, Alu-Alu, and dialyzing paper.