❓ Frequently Asked Questions
What are the available transportation methods?
We offer LCL and FCL by sea, express delivery (DHL, TNT, UPS), and air freight services.
How is the equipment packaged for export?
All machines are packed in professional export-standard wooden cases to ensure safety during transit.
What is the typical lead time for an order?
Standard stock items are delivered within one week. Custom-made solutions typically require 20-50 days depending on specific requirements.
How do you ensure product quality?
Quality control starts from raw materials to the final assembly. Every machine is rigorously tested before leaving the factory. We are ISO certified and undergo periodic audits.
What is the warranty period for the machinery?
We provide a one-year guarantee for our machines, covering all non-human damage factors.
What support is provided if technical issues occur during production?
Our after-sales service includes remote troubleshooting and operation guidance. If necessary, machines can be sent back for repair or an engineer can be dispatched to your site.